S2.E8. How to validate what you hear to build trust

Validate Distress & Desires.

Listening is easy, right? You know it's more complicated. Especially when you listen to the perspectives of many people who see things differently. 

Taking the time to validate the emotions beneath what you hear will help you to build trust. It also helps establish safety within your team and organizational community. 

You don't have to agree with the feedback you hear to offer your kind attention and validation of your people’s emotional experience. 

Listen to find out: 

• Why effective listening involves acknowledging the painful and the positive
• How validating people's distress and desires will boost your organization's creativity
• Why you'll benefit from taking the time to listen, even when you disagree with the feedback you hear

Are you motivated to improve employee engagement and the financial health of your department or healthcare system?

Join me for a complimentary Employee Engagement Strategy Session (https://forms.office.com/r/ZM6Q4h7q9k). We'll review your employee engagement challenges, strategize how to rebuild psychological safety and design an action plan that will maximize impact in areas you can control.

Contact me (dr.nicoladepaul@mendinghealthsystems.com) if you have questions or want additional details about this free Strategy Session. And keep in mind… just a few seats are available each month!