Menders: Lead from Within with Dr. Nicola De Paul
The Menders: Lead from Within podcast engages real-world healthcare leaders in conversation to explore innovative and emotionally intelligent approaches to addressing the most complex challenge facing healthcare leaders today: how to take better care of their people.
Each episode features thought leaders in healthcare innovation, inclusive leadership, employee engagement, communication strategy, and healthy organizational practices.
Menders: Lead from Within with Dr. Nicola De Paul
S2.E8. How to validate what you hear to build trust
Validate Distress & Desires.
Listening is easy, right? You know it's more complicated. Especially when you listen to the perspectives of many people who see things differently.
Taking the time to validate the emotions beneath what you hear will help you to build trust. It also helps establish safety within your team and organizational community.
You don't have to agree with the feedback you hear to offer your kind attention and validation of your people’s emotional experience.
Listen to find out:
- Why effective listening involves acknowledging the painful and the positive
- How validating people's distress and desires will boost your organization's creativity
- Why you'll benefit from taking the time to listen, even when you disagree with the feedback you hear
